Privacy policy

Last updated: 25 August 2026

COULEI ("COULEI," "we," "us," or "our") is operated by EVV AUS PTY LTD, an Australian company. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains what personal information we collect, how we use and disclose it, and the choices and rights you have. It applies to information collected through our website (coulei.com.au), when you make a purchase, subscribe to our newsletter, contact us, or otherwise interact with us, including via our social media channels.

By using our website or providing us with your personal information, you agree to the terms of this Privacy Policy. If you do not agree, please do not provide your information to us or use our website.

1. The information we collect

We only collect personal information that is reasonably necessary for our business functions. Depending on how you interact with us, this may include:

  • Contact and identity details — your name, email address, phone number, and postal or delivery address.
  • Order and transaction information — products purchased, order history, delivery details, and payment confirmation. Card and payment details are collected and processed directly by our payment processor through Shopify; we do not store your full card details ourselves.
  • Account and preference information — if you create an account, your login details, order preferences, and any marketing preferences (e.g. newsletter subscription status).
  • Communications — details you provide when you contact us, such as through our Contact Us page or email, including any information in the message itself.
  • Technical and usage information — IP address, browser and device type, pages viewed, referring website, and general browsing behaviour on our site, collected automatically via cookies and similar technologies (see Section 4 below).
  • Marketing interaction data — information about how you interact with our emails and social media advertising, such as opens, clicks, and ad engagement.

We do not intentionally collect sensitive information (such as health information) unless you choose to provide it to us directly, for example in a customer service enquiry.

2. How we collect your information

We collect personal information:

  • directly from you, when you place an order, create an account, subscribe to our newsletter, enter a promotion, or contact us;
  • automatically, through cookies and similar tracking technologies when you browse our website; and
  • from third parties, such as our e-commerce and payment platform (Shopify), and social media or advertising platforms (such as Meta/Facebook), where you interact with our content or ads on those platforms.

3. How we use your information

We use your personal information to:

  • process and fulfil your orders, including payment, delivery, and customer service;
  • create and manage your account, if you have one;
  • send you order and account-related communications (e.g. order confirmations, shipping updates);
  • send you marketing communications, such as our newsletter, where you have opted in — you can unsubscribe at any time (see Section 5);
  • personalise and improve our website, products, and marketing, including through analytics;
  • run and measure the performance of our advertising, including on social media platforms;
  • respond to your enquiries and provide customer support;
  • detect and prevent fraud, and protect the security of our website and systems; and
  • comply with our legal obligations, including tax and consumer law requirements.

4. Cookies and similar technologies

Our website uses cookies and similar tracking technologies to operate the site, remember your preferences, and understand how visitors use our website. These include:

  • Essential cookies — required for core site functionality, such as your shopping cart and checkout, provided through our Shopify platform.
  • Marketing and advertising cookies — including the Meta (Facebook/Instagram) pixel, which helps us measure the performance of our social media advertising and show you relevant ads. This may involve Meta receiving information about your visit to our site.
  • Email tracking — our email marketing platform may use tracking technology (such as tracking pixels) to tell us whether emails have been opened or links clicked, so we can improve our communications.

You can control or disable cookies through your browser settings, and you can opt out of interest-based advertising through your Meta ad preferences or industry opt-out tools such as the Your Online Choices or AdChoices platforms. Please note that disabling cookies may affect the functionality of our website, such as your ability to complete a purchase.

5. Marketing communications

If you subscribe to our newsletter or otherwise opt in to marketing, we will use your email address to send you updates, brand news, and other content from COULEI. You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us using the details in Section 10. Opting out of marketing communications will not affect your ability to receive transactional messages related to your orders.

6. Who we share your information with

We do not sell your personal information. We may share your personal information with:

  • Shopify — our e-commerce platform provider, which hosts our website, processes orders, and handles payment processing on our behalf;
  • our email marketing platform — to send newsletters and marketing communications you have opted in to receive;
  • Meta Platforms, Inc. (Facebook/Instagram) and similar advertising platforms — for advertising, audience measurement, and marketing purposes;
  • delivery and logistics providers — to fulfil and deliver your orders;
  • professional advisors — such as our accountants, auditors, or legal advisors, where reasonably necessary; and
  • regulatory bodies, law enforcement, or other parties — where required or authorised by law, or to protect our rights or the safety of others.

Each of these third parties has its own privacy practices, and we encourage you to review their privacy policies where relevant.

7. Overseas disclosure

Some of the third parties we work with — including Shopify and Meta — store or process data on servers located outside Australia, including in the United States and other countries in which they or their service providers operate. This means your personal information may be handled or stored overseas.

Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles, including relying on the data protection safeguards those providers have in place. However, in some circumstances, we may not be able to ensure that overseas recipients handle your personal information in the exact same way as required under Australian law.

8. Data security

We take reasonable technical and organisational steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes relying on the security measures provided by Shopify for hosting, checkout, and payment processing.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. How long we keep your information

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to provide our services, comply with our legal, accounting, or reporting obligations (such as tax record-keeping requirements), and resolve any disputes. When information is no longer needed, we will take reasonable steps to destroy or de-identify it.

10. Access, correction, and complaints

You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, incomplete, or misleading.

To make a request, or if you have a question or complaint about how we handle your personal information, please contact us at:

Email: contact@coulei.com.au

We will respond to your request within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

11. Children's privacy

Our website and products are not directed at children, and we do not knowingly collect personal information from children without appropriate consent. If you believe we have inadvertently collected information from a child, please contact us so we can address it.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

COULEI (operated by EVV AUS PTY LTD) Email: contact@coulei.com.au